Privacy Policy

Your personal information and any recordings you make when using this website and phone service will never be shared in public.
The policy below describes what information we collect, how we use it, your rights and how to contact us.


This website uses Google Analytics cookies to track anonymous usage statistics and does not collect any personal information that can be used to identify you. This data helps us analyse webpage usage and improve our website in order to tailor it to our audience needs. Google Analytics stores information about what pages you visit, how long you are on the site, how you got there and what you clicked on.

The phone service associated with this website uses a third party service called Twilio to store records of phone numbers, phone interactions and audio recordings made during phone calls. These details are secured using Twilio’s ISO 27001 certified platform which provides limited and authorised access, and keeps an audit trail of ownership and usage. For Twilio’s privacy policy, see here:


We may collect personal information to deliver core features and functionality for the website and phone service. For example, recording phone numbers to send a follow up SMS or to ask for user feedback.
Under no circumstances will we ever sell personal information to any third parties. There are certain circumstances under which we may disclose your personal information to our own service providers, eg. Twilio, who process data on our behalf, and where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies).

We may also aggregate personal information in an anonymised form, for example from Google Analytics, to understand how the website and phone service were used and to publicly present outcomes from the project. We may share reports about audience behaviour within our projects in anonymised form with our commissioners, partners and general audiences to share industry learning and best practice. Such reports will use anonymised data only.


You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.


All personal information generated by the website and phone service will be deleted within 12 months or at the point the website and phone service are discontinued, whichever is sooner. You may also request to have any personal information deleted by contacting us using the details below.


Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests. 

For further details about how Blast Theory collects and uses your personal data, go to:

Blast Theory
Unit 5, 20 Wellington Road
Portslade, Brighton
East Sussex, BN41 1DN
+44 1273 413 455
info at